Agreement
Equipment model, configuration, consumables and preparation time.
European equipment manufacturer with its own production in Europe. We ship completed orders to customers across Europe and beyond by prior agreement.
Before issuing the invoice, we agree on the equipment model, configuration, consumables, delivery cost, and estimated order preparation and delivery times.
Here you will find the key information about how an order is processed, when payment is made, how delivery is calculated and which documents are provided with the equipment.
Equipment model, configuration, consumables and preparation time.
Payment details are provided only in the issued invoice.
The delivery cost depends on the country, address, weight and dimensions of the equipment.
Before shipment, the equipment is checked, configured and tested.
We show the main order processing stages in advance: from equipment selection to payment, preparation and shipment.
We discuss the equipment model, configuration, the need for consumables and additional accessories.
We request billing details and accurate contact details for delivery.
Using the delivery address and postal code, we request a preliminary shipping cost.
We send an invoice for payment. The equipment is shipped after full payment of the invoice.
We inspect, test and pack the equipment. If the equipment is in stock, order preparation usually takes 1–3 business days. For large equipment or individual configurations, the timeframes are agreed separately.
After the equipment has been agreed, we request the information needed to issue the invoice and arrange delivery.
The delivery address may differ from the registered company address. Therefore, we separately confirm the contact details and exact address for the transport company.
Bank details for payment are not published publicly on the website. They are provided in the invoice issued on behalf of the Lithuanian company MPrint Printers.
After receiving the postal code and delivery address, we request a preliminary shipping cost from the transport company. The final delivery cost is agreed with the customer before the invoice is issued and, if the delivery is arranged through MPrint Printers, it is shown as a separate line in the invoice.
Delivery times depend on the country, recipient address, selected carrier, weight, cargo dimensions and type of equipment. If the equipment is in stock, order preparation usually takes 1–3 business days. After the shipment is handed over to the carrier, delivery usually takes 2–8 business days. For remote regions, oversized shipments or delivery outside Europe, timeframes may be agreed separately. Estimated preparation and delivery times are provided to the customer before payment.
For customers from EU countries, it is important to correctly prepare the invoice, VAT number and transport documents.
For companies from European Union countries, the invoice is prepared taking into account the provided VAT number and the applicable taxation rules. If the VAT number is provided after the invoice has been issued, the documents may need to be reissued.
The customer receives documents at different stages of order processing. Before payment, we send an invoice for payment. After the order has been prepared and shipped, the customer receives documents related to the goods and delivery, as well as the instruction manual for the equipment.
For order delivery, we use reliable transport, courier and postal services. The choice of transport company depends on the delivery country, weight, dimensions and type of cargo.
The equipment is packed taking into account its weight, size and transport requirements.
For protection, we use reinforced cardboard packaging, internal protective elements, additional fixation and an external protective frame. For heavy or oversized equipment, an individual wooden transport crate made of plywood or OSB board with additional reinforcement may be produced when required.
Before handing the equipment over to the transport company, we check the order contents, equipment condition, packaging quality, labeling, transport documents and shipment readiness. Before shipment, the equipment is configured, checked and tested for proper operation.
When receiving the equipment, it is important to check the condition of the packaging and make sure that the shipment has no visible damage. This will help correctly file a possible claim with the transport company if damage occurred during transportation.
Upon receiving the shipment, the customer is advised to check the condition of the packaging before signing the delivery documents. If the packaging has visible damage, the customer must record this with the courier or transport company representative, take photos of the packaging and inform us before unpacking the equipment.
After unpacking, the customer is advised to check the order contents against the documents and inform us if any questions arise. This will help us check the order faster and resolve the issue if there are any discrepancies in the contents.
If the packaging is damaged, please do not discard it and do not fully unpack the equipment until the damage has been photographed and you have contacted a representative of MPrint Printers.
Information about warranty, service and technical support for the equipment is provided on the separate Warranty page. Before placing an order, the customer may clarify the warranty and service conditions with a representative of MPrint Printers. Conditions may vary depending on the type of equipment, delivery country and purchase terms.
Before payment, we agree with the customer on the order configuration, delivery cost, equipment preparation timeframes, estimated delivery times and required documents. This helps make the purchase, payment and delivery process clear, transparent and convenient for the customer.
Contact us to discuss and confirm the equipment configuration, delivery cost, VAT number, and order preparation and delivery times.